Steward

Guides

Practical guidance for common situations. These are not legal advice — if you are unsure, speak to a solicitor or the Citizens Advice Bureau.

Account-specific situations

ISA transfer to surviving spouse or civil partner

When someone dies, their ISA loses its tax-free status. However, the surviving spouse or civil partner gets an Additional Permitted Subscription (APS) — an extra ISA allowance equal to the value of the deceased's ISA. This means the money can be re-sheltered in a tax-free ISA.

  1. 1.Contact the ISA provider and tell them you are the surviving spouse or civil partner.
  2. 2.Ask about their APS (Additional Permitted Subscription) process.
  3. 3.You have up to 3 years from the date of death (or 180 days after probate, whichever is later) to use the APS allowance.
  4. 4.You can use the APS allowance with the same provider or transfer it to a different one.
  5. 5.Provide the marriage or civil partnership certificate as proof of the relationship.
  6. 6.The APS is on top of your normal annual ISA allowance — you are not choosing between them.

Important

  • This only applies to married couples and civil partners — not unmarried partners.
  • The APS allowance equals the value of the ISA at the date of death (or the date the ISA is closed, if higher).
  • Cash ISAs, stocks and shares ISAs, and innovative finance ISAs are all eligible.
  • You do not need to wait for probate to ask the provider about APS.
  • Interest continues to accrue in the ISA tax-free until the earlier of: the account being closed, the estate being settled, or 3 years after death.
Joint account — transfer to surviving holder

Joint accounts do not form part of the estate — they pass automatically to the surviving account holder. However, the bank still needs to be notified so they can remove the deceased's name and convert the account to a sole account.

  1. 1.Contact the bank's bereavement team and tell them the account is joint.
  2. 2.Provide the death certificate.
  3. 3.The bank will remove the deceased's name from the account.
  4. 4.You will get new cards and any online banking will need updating.
  5. 5.Direct debits and standing orders should continue as normal.

Important

  • Joint accounts pass outside the will — regardless of what the will says.
  • The surviving holder has full access to the funds immediately.
  • Some banks briefly freeze the account when notified, but this should be resolved quickly.
  • Any overdraft on the joint account remains the responsibility of the surviving holder.
  • Credit cards cannot be joint — even if a partner was an additional cardholder, they lose access.
Mortgage — notifying the lender

The mortgage lender needs to be informed as soon as possible. Payments should continue to avoid arrears. If the mortgage had life insurance, this may pay off some or all of the balance.

  1. 1.Contact the mortgage lender's bereavement team.
  2. 2.Continue making mortgage payments to avoid arrears.
  3. 3.Check whether there is a life insurance policy linked to the mortgage (Mortgage Protection Insurance).
  4. 4.If so, contact the insurer to make a claim — this may pay off the mortgage.
  5. 5.If the property was jointly owned, the mortgage can usually be transferred to the surviving owner.
  6. 6.If the property was solely owned, the executor will need to decide whether to sell or transfer.

Important

  • Mortgage lenders cannot demand immediate repayment just because someone has died.
  • Keep making payments — missed payments will affect the estate and any surviving borrowers.
  • Check for decreasing term life insurance (covers the mortgage balance) or level term (pays a fixed amount).
  • If you are struggling with payments, speak to the lender — they must treat you fairly under FCA rules.
Pension — claiming death benefits

Workplace and private pensions often pay a lump sum death benefit and/or a dependant's pension to the surviving spouse or partner. Each pension scheme has its own process.

  1. 1.Contact the pension provider's bereavement team.
  2. 2.Ask what death benefits are available — lump sum, dependant's pension, or both.
  3. 3.Provide the death certificate and your relationship details.
  4. 4.If the deceased was still working, contact their employer's HR department as well.
  5. 5.State pension: Tell Us Once or DWP will handle this. You may be entitled to Bereavement Support Payment.

Important

  • Pension death benefits often depend on the deceased's Expression of Wish — a form naming who should receive the benefits.
  • The pension trustees have discretion — the Expression of Wish is a guide, not a binding instruction.
  • If the deceased was under 75, lump sum death benefits are usually tax-free.
  • If the deceased was 75 or over, the recipient pays income tax on drawdown.
  • Bereavement Support Payment from the state is not means-tested and is tax-free.
Property — transferring ownership

How property is transferred depends on how it was owned. Joint tenants: passes automatically to the survivor. Tenants in common: the deceased's share passes via their will and usually needs probate.

  1. 1.Check the title register at HM Land Registry to see how the property was owned.
  2. 2.If joint tenants: complete Land Registry form DJP (Death of Joint Proprietor) and send with the death certificate.
  3. 3.If tenants in common or sole owner: wait for the grant of probate, then use form AS1 (Assent) to transfer.
  4. 4.The Land Registry fee depends on the property value — currently free for most DJP applications.
  5. 5.Update the council tax records (Tell Us Once may handle this).

Important

  • The Land Registry is NOT covered by Tell Us Once — you must apply separately.
  • Joint tenants: the property passes automatically, regardless of the will.
  • Tenants in common: the deceased's share is part of the estate and passes according to the will (or intestacy rules).
  • If there is a mortgage, the lender must also be notified — see the mortgage special case.
  • You can check the title register online at the Land Registry for £3.

Broader situations

When there is no will (intestacy)

If someone dies without a valid will, the estate is distributed according to fixed rules set out in the Administration of Estates Act 1925. The process uses Letters of Administration instead of a Grant of Probate.

Who can administer the estate?

Without a will, there is no executor. Instead, someone must apply to become the "administrator" of the estate.

The order of priority for administrators (Non-Contentious Probate Rules 1987): surviving spouse or civil partner, then children (over 18), then parents, then siblings, then other relatives.

The administrator applies for Letters of Administration through the Probate Registry using Form PA1A. This must be posted — there is no online option for intestate estates.

The application fee is £300 if the estate exceeds £5,000 (free if under). Certified copies of the grant cost £16 each — order 5 to 10.

How the estate is distributed

If married with no children: the surviving spouse or civil partner receives the entire estate.

If married with children: the spouse receives all personal possessions, the first £322,000, and half of the remainder. Children share the other half equally.

If not married: children inherit equally. If no children, it passes to parents, then siblings, then more distant relatives.

Unmarried partners have no automatic right to inherit under intestacy rules, regardless of how long they lived together. They must make a court claim under the Inheritance Act 1975 within 6 months of the grant.

Step-children and foster children are also excluded entirely.

What this means for institutions

Instead of showing a will and Grant of Probate, you show the Letters of Administration.

Most institutions accept Letters of Administration in the same way as probate.

The process takes longer — typically 8 to 15 weeks for the application alone.

Administrators may also need to provide an administration bond or two guarantors if there are minor beneficiaries.

What happens to debts

Debts do not disappear when someone dies, but family members are not personally liable for them (with some exceptions). Debts are paid from the estate before anything is distributed to beneficiaries.

Key principle

The estate pays the debts, not the family. If you are not a co-signer or joint account holder, you are not personally liable.

Debt collectors may try to pressure relatives — you are within your rights to refer them to the executor and say nothing else.

Order of payment

Debts are paid from the estate in a specific priority order (Administration of Insolvent Estates Order 1986):

1. Secured creditors (mortgages, secured loans)

2. Funeral expenses (must be reasonable and proportionate)

3. Testamentary and administration expenses

4. Preferential debts (employee wages, some taxes)

5. Ordinary unsecured creditors (credit cards, personal loans, utility bills)

6. Interest on debts

7. Deferred debts (informal family loans)

All debts in one category must be paid before moving to the next. If there is insufficient money within a category, each creditor is paid proportionally.

When family members ARE liable

Joint debts (joint mortgage, joint loan, joint credit card): the surviving borrower becomes solely responsible for the entire balance — not just half.

If you guaranteed someone's debt, you become liable on their death.

Additional cardholders on a sole account are NOT liable — your card is simply cancelled.

Executor personal liability

Executors who distribute the estate before paying debts can become personally liable for those debts.

To protect yourself: advertise for creditors in The London Gazette and a local newspaper, then wait the statutory two months before distributing anything.

If the estate is insolvent (debts exceed assets), seek legal advice before making any payments.

Mortgage in negative equity

The lender can sell the property. If the sale proceeds are less than the mortgage balance, the shortfall is an unsecured debt of the estate.

Beneficiaries are not personally liable. A beneficiary can choose to "disclaim" an inherited property in negative equity.

Check for mortgage protection insurance (decreasing term life insurance) first — this may clear the balance.

Small estates — do you need probate?

Not every estate needs a Grant of Probate. Many banks and building societies will release funds without probate if the balance is below their threshold. Joint assets pass automatically.

When probate is NOT needed

Joint bank accounts — pass automatically to the surviving holder.

Joint property held as "joint tenants" — passes automatically.

Life insurance written in trust — paid directly to the named beneficiary.

Pensions with a nominated beneficiary — paid directly.

Small bank balances below the institution's threshold.

Bank thresholds for releasing without probate

Each bank sets its own limit. Thresholds are per institution (not per account), so multiple accounts at the same bank are combined. Indicative thresholds:

Barclays: up to £50,000

Lloyds/Halifax: up to £50,000

HSBC: assessed case by case

NatWest: up to £25,000

Nationwide: up to £50,000

Monzo: up to £25,000 (under £100 needs ID only)

Starling: up to £10,000

NS&I: up to £5,000

TSB: up to £25,000

These thresholds can change — always confirm directly with the institution.

When probate IS needed

Property in the deceased's sole name (or as tenants in common) — always requires probate regardless of value.

Bank or investment accounts above the institution's threshold.

Shares held in the deceased's sole name.

If there is any dispute about the will or estate.

Digital accounts and assets

Digital accounts — email, social media, subscriptions, cryptocurrency — need to be managed too. The Property (Digital Assets etc) Act 2025 now gives legal recognition to digital assets as personal property, but practical access remains the challenge.

Email accounts

Google: use the Inactive Account Manager (if set up) or submit a request to access a deceased person's account. Google may provide account data but will not give you the password.

Microsoft/Outlook: submit a Next of Kin request through their support form with a death certificate.

Apple: Digital Legacy contacts (if set up in iOS 15.2+) can request access using their access key. Otherwise, Apple typically requires a court order.

Social media

Facebook/Instagram (Meta): request memorialisation (account stays visible with "Remembering" badge) or deletion. A legacy contact can manage a memorialised account.

Twitter/X: submit a request to deactivate with a death certificate.

LinkedIn: submit a request to remove the profile.

Subscriptions

Cancel recurring payments by contacting each provider or by cancelling the direct debits/card payments.

Common ones to check: Netflix, Spotify, Amazon Prime, Apple subscriptions, gym memberships, magazines, charities, AA/RAC.

Check bank statements and PayPal for any recurring payments you might have missed. PayPal often masks which subscriptions are actually running.

Cryptocurrency

Cryptocurrency is now legally recognised as personal property (Property (Digital Assets etc) Act 2025) and is subject to Inheritance Tax.

Crypto held in a personal wallet (not an exchange) can only be accessed with the private key or seed phrase. Without this, the funds are permanently unrecoverable — no court order can force a decentralised blockchain.

Crypto on an exchange (Coinbase, Binance, etc.): contact the exchange with a death certificate and proof of executor status. They will have a process.

Check for hardware wallets (Ledger, Trezor) or paper backups of seed phrases. Check email for exchange account confirmations.

PayPal

Contact PayPal with a written request, death certificate, executor ID, and proof of legal authority.

Any balance will be transferred to the estate once verified. Closure cancels linked subscriptions but this can take weeks.

Discovery tip

Online-only bank accounts (Monzo, Starling, Revolut) leave no paper trail. Check the deceased's phone for banking apps — this is often the only clue these accounts exist.

Two-factor authentication on the deceased's phone number can lock executors out of everything. Keep the phone active and charged.

Vehicles — transfer, tax, and insurance

The deceased's vehicles need to be dealt with — insurance, tax, ownership, and any finance agreements.

Vehicle tax (VED)

Tell Us Once will notify DVLA, which cancels the vehicle tax automatically. A refund for remaining full months is sent to the estate.

If Tell Us Once was not used, post the V5C logbook to DVLA Swansea with a covering letter.

If you want to keep the vehicle on the road, you must tax it in your own name immediately — vehicle tax cannot be transferred between people.

If you need time to decide (e.g. during probate), declare SORN at no cost at gov.uk/make-a-sorn.

Insurance

The deceased's car insurance becomes invalid immediately on death. Any named drivers on the policy also lose their cover.

Driving the deceased's vehicle without your own insurance is illegal, even briefly. Get short-term cover (Dayinsure, Cuvva) or ask your own insurer about a temporary extension.

A refund of unused premium may be due to the estate.

Transferring ownership

Complete the "new keeper" section of the V5C logbook (section 6) and send it to DVLA, or use the online service.

If you are keeping the vehicle, re-register it in your name. If selling, the buyer registers and taxes it.

Finance / HP agreements

If the vehicle was on finance (HP, PCP, or lease), the vehicle legally belongs to the finance company until the final payment.

Options: the estate settles the outstanding balance and keeps the car, the finance company reclaims it, or voluntary termination under the Consumer Credit Act (if 50% of the total has been paid).

Some finance companies waive early termination fees on bereavement — contact them early.

Check for GAP insurance — this may cover any shortfall between the vehicle's value and the finance balance.

If the vehicle is parked on a public road and not taxed or SORNed, it can be clamped or seized.

Life insurance — trust vs non-trust

Whether a life insurance policy was "written in trust" makes a significant difference to how quickly it pays out and whether inheritance tax applies. This is one of the single biggest financial differences in bereavement.

Written in trust

If the policy was written in trust, the proceeds are paid directly to the named beneficiaries. They do not form part of the estate.

This means: no probate needed, no inheritance tax on the payout, and faster payment (often within days of the death certificate being issued).

Check the original policy documents for trust wording, or ask the insurer.

Not written in trust

If the policy was NOT in trust, the proceeds are paid to the estate.

This means: probate may be required before the insurer pays out, and the payout counts towards the estate for inheritance tax purposes.

Example: a £200,000 payout on an estate already at the IHT threshold. Not in trust = up to £80,000 lost to IHT. In trust = zero tax.

Critical illness vs life insurance

Life insurance pays out on death. Critical illness cover pays out on diagnosis of a specified serious illness during the policyholder's lifetime.

Critical illness cover does NOT pay out on death — this catches many families by surprise.

If someone claimed critical illness cover and received 100% of the benefit, no further death benefit is payable from that policy.

Check whether the deceased had a combined policy (life + critical illness) or standalone.

Finding lost policies

Check bank statements for premium payments — this reveals which insurer holds the policy.

The Association of British Insurers (ABI) runs a free tracing service for lost policies.

The Unclaimed Assets Register (via Experian) charges £25 per search.

Check with current and past employers — many provide life insurance as an employee benefit (death in service) that the family may not know about.

An estimated £2 billion sits in unclaimed UK life insurance policies.

Pensions — death benefits and tax

Pension death benefits can be significant but the rules are complex. The tax treatment depends on the type of pension and the age at death, and a major change is coming in April 2027.

Defined contribution vs defined benefit

Defined contribution pensions (workplace schemes, SIPPs, personal pensions): any remaining pot can be passed to nominated beneficiaries. The pension provider has discretion, guided by the member's expression of wish form.

Defined benefit pensions (final salary): there is no "pot" to pass on. A surviving spouse typically receives a dependant's pension (usually 50% of the member's pension). A lump sum death benefit may be payable if the member died before retirement.

Tax treatment — under 75 vs over 75

Death before 75: lump sums and drawdown payments to beneficiaries are tax-free (subject to the Lump Sum and Death Benefit Allowance of £1,073,100).

Death at or after 75: all death benefits are taxed at the beneficiary's marginal income tax rate.

April 2027 — major change coming

From 6 April 2027, unused pension funds will be included in the estate for Inheritance Tax purposes, regardless of age at death.

This is a fundamental change that will affect a large number of families who currently use pensions as an IHT planning tool.

If the deceased died before April 2027, the current (more favourable) rules apply.

Bereavement Support Payment

You may be entitled to Bereavement Support Payment (BSP) if you were married or in a civil partnership and are under State Pension age.

Lump sum plus 18 monthly payments. BSP is not means-tested and is tax-free.

Claim within 3 months for the full amount. You can claim up to 21 months after death, but later claims receive reduced amounts.

This deadline is frequently missed during the chaos of bereavement — set a reminder.

Death in service benefits

Many employers provide a tax-free lump sum of 2 to 4 times annual salary, paid at the scheme trustees' discretion.

The trustees are guided by the member's expression of wish (nomination form) but are not legally bound by it.

This benefit is usually paid outside the estate (free of IHT) provided trustees have genuine discretion.

Contact the deceased's employer HR department. The benefit must be paid within two years of the scheme being notified.

Business ownership on death

What happens to a business when the owner dies depends on the business structure — sole trader, partnership, or limited company.

Sole trader

A sole trader business is not a separate legal entity — it ceases to exist on death. All business assets and liabilities become part of the estate.

Notify HMRC to cancel the self-assessment registration. Complete any outstanding VAT returns.

Close business bank accounts through the normal bereavement process.

Cancel any business insurance, leases, and contracts.

Business debts are personal debts — they are paid from the total estate, potentially consuming assets that beneficiaries expected to inherit.

Partnership

Under the Partnership Act 1890, a partnership is automatically dissolved by the death of any partner — unless the partnership agreement says otherwise.

An estimated 47% of UK partnerships operate without a written agreement, making automatic dissolution a common problem.

With a proper agreement: the business usually continues, with the deceased's share valued and bought out over time.

Without one: the partnership must be wound up, assets sold, debts paid, and the balance distributed.

The deceased partner's estate remains liable for partnership debts until dissolution is complete.

Limited company

The company continues to exist — it is a separate legal entity. The deceased's shares pass according to their will or intestacy rules.

If the deceased was the sole director and sole shareholder, the company faces immediate operational paralysis — nobody can legally act until the executor either appoints a new director or obtains probate.

File form TM01 at Companies House to remove the deceased as director. Update the PSC (Persons with Significant Control) register.

Annual accounts and confirmation statements continue to be due regardless of the death.

Check the company's articles of association for pre-emption rights requiring shares to be offered to existing shareholders first.

Scotland — different rules

Scotland has its own legal system for dealing with estates. The process is called "Confirmation" rather than "Probate" and there are significant differences, particularly around inheritance rights.

Confirmation vs Probate

In Scotland, the equivalent of a Grant of Probate is called "Confirmation".

The executor applies to the Sheriff Court (not the Probate Registry) for Confirmation.

A key legal difference: Confirmation effectively transfers the deceased's assets to the executors. English probate merely confirms the executors' authority — it does not transfer ownership.

Without a will, the executor is called "executor-dative" (roughly equivalent to an administrator in England).

Tell Us Once

Tell Us Once is available in Scotland and works the same way as in England and Wales.

It also notifies Social Security Scotland for Scottish Government benefits like the Scottish Child Payment.

Legal rights — cannot be defeated by a will

Scotland has "legal rights" — a surviving spouse and children have an automatic right to a share of the moveable estate (not property), even if the will says otherwise.

A surviving spouse or civil partner has a right to one-third of the net moveable estate (or one-half if there are no children).

This is fundamentally different from England and Wales, where a will can exclude family members.

Cohabiting partners can claim under the Family Law (Scotland) Act 2006 within 12 months of death (extended from 6 months by the Trusts and Succession (Scotland) Act 2024). This is not automatic — it requires a court application.

Institutions

UK-wide banks accept Confirmation in the same way they accept probate.

For assets held in both jurisdictions, you may need to "reseal" the confirmation in England (or vice versa) — this is simpler than applying afresh.

Northern Ireland — different rules

Northern Ireland has its own probate system. The most important difference: Tell Us Once is NOT available, which means significantly more administrative work.

Tell Us Once

Tell Us Once is NOT available in Northern Ireland. You need to notify each government department separately.

Instead, there is the Northern Ireland Bereavement Service (Freephone 0800 085 2463) which handles social security and state benefits notification only.

All other departments and organisations must be contacted individually.

Probate

Applications are made to the Probate Office in Belfast or the District Probate Registries — by appointment.

The threshold at which probate may be required is £10,000 in Northern Ireland (compared to £5,000 in England).

There is no online application route in Northern Ireland.

Northern Ireland uses the same intestacy rules as England and Wales (not Scottish rules).

Institutions

UK-wide banks and building societies accept Northern Ireland grants in the same way.

Local credit unions are common in Northern Ireland — contact them directly.

For DVLA matters, Northern Ireland has its own Driver and Vehicle Agency (DVA) — DVLA Swansea does not apply.